We deliver:

  • A vision and strategy on Knowledge Management:
    shared goals
  • Accessible and useful content
  • Qualified writers, knowledge managers
  • A smooth process to keep your content up to date
  • A data driven approach: to the point, relevant and actionable

What is Knowledge Management?

Knowledge management is the process of creating and maintaining content so it helps you to achieve your goals. Knowledge management makes sure your content can be used to provide the right information to your customers and customer service agents in all the channels they use. The benefit of this? Higher and quicker first contact resolution rate in the channel of your choice, less faults, less double work and last but not least: happy customers and employees.

Knowledge Management is about:

• A smooth process to keep the knowledge up to date
• Skilled content writers
• Involved content owners
• Excellent content
• Data so we can continuously learn
• Easy to use tools to facilitate this all
• Shared goals
• Result driven service

TKC digital is the one stop shop for all of the above. Over the past years we've helped more than 100 customers. We'd be delighted to help you too!

Combine your knowledge with the right tool: The Knowledge Base!

Create a self service experience for customers with a Knowledge Base.
Take your Knowledge Base content to all channels your customers could possibly reach out to you on — your website, mobile app, or even chat.

Create, collaborate and promote

Create, collaborate, and promote your content with ease with the TKC fresh Knowledge Base

We deliver:

  • Make sure people can find, understand and use your content
  • We make content work for you
  • We keep your content up to date for you
  • We make sure content is consistent in all channels and prevent double work
  • We train you so you can write yourself: Customer Focused Writing
  • We train your chatbot so he can do it for you

 Writing content for multiple channels is a fine art, it's a profession. We deliver content specialists who are highly skilled in this profession. We have content speciliasts, conversational specialists and content managers who can do all your content work. They write and maintain seo proof and usefull content. We can work with you or for you. One thing we know for sure: our customers say it's a relieve when we come in to help. 

Combine your TKC fresh tools:

Need help? No stress! Check our services:

Discovery

Features:
• Brief analysis
• A workshop Vision & Strategy to define your goals and ambitions
• A pragmatic and realistic actionplan to achieve the ambitions

Can't choose? We help you decide!
After the analysis of your your customer service journey we'll determine what needs to be implemented and how we can do this best. We'll first design your desired situation. Our consultancy services depend on your demands and desired situation and the tools you choose.

We can deliver:
• Design for your channelmix
• Designed process from initial contact to the solution for each journey including   hand overs for all TKC fresh tools
• Design for necesarry integrations
• Content strategy so your single source of content will work in practice
• Designed knowledge management processes
• Advice on team set-up 

We'll start with the most important changes so you can make some initial impact and grow from there. Our goal is always to clear the path to improved customer value in an efficient way.

If you like to think before you act, a discovery is your guide to success.

Content as a Service

Features:
• Professional content specialists
• Coordination of your knowledge organisation and processes
• Content Tailored to your brand and tone of voice
• Independent of indusrty
• Multiple languages: dutch, english, french, german and more
• For a fixed amount of hours per week

Do you need help with your content creation and maintenance? This requires skilled content specialists. Not everyone can do it, not everyone has the skills in house. We're here to help!

Our team of content specialists have only one goal: to make your content correct, findable and usefull to fit all channels and formats. Our team can support you in:
• Content creation
• Content migration
• Content maintenance
• Translation
• Feedback handling
• Proactive maintenance

Conversational Dialogue

Features:
Do you want to deliver an even faster customer experience? Do you want to discover what a chatbot can do for your organization? Our chatbot experts love to help you build great conversational flows.
• Support during your chatbot implementation
• Help you face the challenges, when raising a chatbot
• Improve your conversational flows
• Make sure your end users understands your bots

Improve your service journey with the right dialogues.

Implementation

Implementation of your fresh choice:
• Functional design
• Technical design
• Testing
• Training
• Project Management

Fresh tools are not complex, they are easy to implement and even easier to use. All tools are delivered with training material and documentation. So you can do the implementation yourself, but you can also let the TKC fresh team do it for you. If we do the implementation, we will  challenge you, ask the right questions, make sure nothing is forgotten and guide you through the process. We'll do it together so you can take over from there. In our experience this guidance speeds up the process and increases the quality of the end result.

That's our goal: to make your life easy and help you with your Fresh implementation. We're happy to make you an offer to implement your Fresh purchase.

Support your Fresh Tools

There's not a problem we can't fix.
We deliver the following support so you can choose the level of support you need:
• Answer questions about your implementation
• Make changes to your implementation
• Test changes
• User management
• Help with integrations
• Fexible amount of hours possible
• Training
• Free membership to the TKC fresh user group

We all know the feeling: right after the implementation, questions pop-up. Or maybe you'd like to change something. We're here to support your new tool to help you get the most out of it. If you like to enable more features we can even help to expand your implementation. Our technical consultants know the tool well and offer advice. Even if you don't ask for it.