Built to deliver moments of WOW

At Freshworks, we believe your business deserves better software - software that’s ready to go, easy to setup and use, and requires minimal customization. All of our products live up to this promise and are backed by our world-class support. And the best part is, you don’t have to break the bank to get them working.

We make the WOW work!

For over 10 years, we have been helping companies connect and engage with their customers in the digital space. We are consultants, marketeers, writers, programmers and creators with a shared passion for bettering the customer service industry.

Product Promise

Quick Time to Value.
Our platform is easy to configure and just works.

Fast and Flexible.
You don’t need an army of developers to maintain our platform.

Democratic Design.
Products designed for end-users

Platform Promise

Scales with You.
We power 3 million conversations/day in 30+ languages across 150 countries

Extend and Customize.
500+ integrations and open APIs. Configurable and customizable to match your unique requirements.

Security you can trust.
Hosted on AWS. Local data hosting for US, EU, ANZ, IND. ISO, SOC II, GDPR, HIPAA compliance

Partnership Promise

Partner, not a vendor.
We believe in building customers for life, not business transactions.

Transparent pricing.
What you see is what you get. No hidden surprises.

Support at every step.
From onboarding services to dedicated customer success and enterprise support, our team of experts will make you successful.

About Freshworks

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and win customers for life.
 
The Freshworks cloud-based suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. The products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment.

  • Founded in October 2010 by Girish Mathrubootham and Shan Krishnasamy
  • Headquartered in California, US, and global offices in India, UK, Australia, and Europe
  • Freshworks is backed by  Accel, Tiger Global Management, CapitalG, and Sequoia Capital India with a $3.5 billion valuation
  • Widely used by over 150,000 businesses around the world including Auto1, Metro, Serrala, GetYourGuide, and Hilti & Jehle in Germany.
  • Featured in 3 Gartner Magic Quadrants for CRM Customer Engagement Center for Freshdesk, Sales Force Automation for Freshsales, and IT Service Management Tools for Freshservice
  • Serves SMBs to Enterprise companies in every industry and line of business, including healthcare, finance, travel, media & entertainment, manufacturing, education, IT, telecommunications, and others.